FAQ (Frequently Asked Questions)

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Installation & Setup:

How do I install GarageSale correctly?

Just drag and drop the GarageSale icon to your applications folder (or wherever you want) to install the application on your hard drive. Don't start GarageSale directly from the installation disk image!
GarageSale Video Tutorial: Installation ›››
Online Manual ›››

Why do I have to fetch a token at the eBay site?

GarageSale is a certified eBay client. The only way for certified clients to add listings for your eBay account is via an access token. On the page you are granting GarageSale this eBay token.

Do I have to give you access to my eBay account?

You don't give us access to your account at all! eBays authorization page is a little bit misleading on that. When you agree to the eBay page, you give GarageSale access to your eBay account in form of an access token. This access token is securely stored in your Keychain and not shared with anybody, including us. You control what applications can access your Keychain!

What information will GarageSale share with you?

GarageSale will not share any kind of information about your eBay auctions or eBay activities with us. eBays sign-in page is designed also for web based eBay tools, where your token would be transmitted to the tool provider. Using that token a tool provider could manage your account for you and access your eBay information. GarageSale does not share your token with us, so none of your eBay information is shared.
See the Privacy Policy for more info.
Usage & Settings:

How do I list cars or car parts on eBay Motors?

The eBay Motors site is a different site, like for instance eBay Germany and eBay UK. To list cars or car parts on eBay Motors you have to set the eBay site for your auction template to "eBay Motors" in the Advanced settings of your templates.

Does GarageSale support eBay Stores?

Yes, of course!
Please visit this section of the Online Manual for more info.

How do I add "free shipping"?

Just enter "0.0" into the shipping costs field. eBay converts this to "free shipping".

How do I schedule auctions?

To create a new event just select all your templates you want to schedule (or select a folder with templates) and click on "New Event" in the toolbar. You'll then find your new Event under "EVENTS" in the list on the left. Open the Inspector window to make your settings and don't forget to activate the event. It's also a good idea to verify the auction template(s).
GarageSale Video Tutorial: Scheduling Auctions ›››
Online Manual ›››

How do I revise/relist an auction?

Just select the corresponding auction template and click on "Revise" (or "Relist") in the Inspector window Auctions tab. To bulk revise auctions select "revise running auctions" from the Template menu.
GarageSale Video Tutorial: Revising Auctions ›››
Online Manual ›››

What do all these colors and signs on the template icons stand for?

Different colors and signs symbolize the state of your auctions and auction templates. Have a look at the GarageSale Legend for details.

How many eBay accounts can I use with GarageSale?

GarageSale supports multiple accounts. You can add as many accounts as you want!
Online Manual ›››

May I use GarageSale on different eBay sites?

Heck, yeah. In the Inspector window>Advanced, you can use the pulldown menu next to "eBay Site", in order to select where you would like your listing to run.
Error Messages:

I get an error concerning missing "handling time/dispatch time". What now?

Due to new eBay policies you have to specify a handling time. In GarageSale you can do this in the Inspector>Options. To bulk edit multiple auction templates at once, select the templates in the list on the left and choose the "Change dispatch time" script from the Script menu.
Online Manual ›››

I get an error my categories or item specifics are wrong. What now?

You've to update the category data. To do so open the GarageSale preferences and update the categories in the Categories tab. (Make sure the correct eBay site is selected in the GarageSale preferences>General.) Back in Template mode check your attribute sets/categories of your template in question.
Online Manual ›››

I get an error concerning my "Authorization Token". What now?

eBay tokens expire automatically after a period of time. To refresh your token, select your account in the GarageSale preferences>Accounts and click on "refresh token".
Online Manual ›››

When starting an auction I get an error from eBay. What now?

If you don't get a helpful error message from eBay, try to list the exact same auction on the eBay webpage. Sometimes this result in a more informative message than the one eBay provides third party applications like GarageSale with.

I get this error "21916260 Shipping Service cost exceeds 0.00 maximum allowed for selected category". What now?

You have to check your shipping costs. eBay only allows specific shipping costs in some categories. Find more info here:
eBay Help > Shipping Costs
eBay Help > Maximum Shipping Costs

The image upload to my mobileMe account doesn't seem to work?

This is a known issue with mobileMe. Please follow the instructions in 'Creating a Web folder' on the Apple help page. After having created an arbitrary web album GarageSale should be able to upload images again.

I get this error "Cannot open host: user name or password was not accepted for login". What now?

Check your FTP settings in the GarageSale preferences>ImageServer and also try it with "use multiple connections" disabled.

I get this error "219 - no seller account" when I try to start an auction. What now?

Check your account settings on eBay's website. You need to be registered as a seller. If you're using a recently created ebay account, make sure you list your first item through ebay's website directly. This a restriction by eBay. The following auctions you then can upload through GarageSale.

I get this error "10007 Internal error to the application". What now?

This error is returned by eBay when there is something wrong with their servers. Most likey they are installing a new software version on their machines. Usually this messages goes away after some minutes.

I get this error "240" when I try to start an auction. What now?

This error is returned by eBay when you're using any word or code that eBay does not allow or there's an issue with your seller account.
If a <Message> node is included in the eBay error, you should see a button labeled 'More info' at the bottom of the error panel. Clicking on this button should give you an HTML view of the error description. If you don't see the button, there's no <Message> included.
If you're using the terms money order or personal check in your description or payment instructions, remove it because it is prohibited in most of the categories.
You should also check your seller settings on the "My ebay" site at ebay directly. If this won't help try to list the very same article with the very same description on eBay once. They should give you the exact error message.
Miscellaneous:

Is GarageSale's free image service really free?

Absolutely free! You can upload up to 10 images per auction with this service for free. So far only regular auctions are supported (no store items).
Online Manual ›››

Will GarageSale scale down my photos to the right size automatically?

Yes. GarageSale automatically resizes your photos to the maximum size supported by eBay, if you are using eBay's Picture Service for image storage. If you are using GarageSale's free image service, FTP or .Mac you can specify the image size in GarageSale's preferences window.

I bought a boxed version of GarageSale but the key doesn't work?

Don't worry - you have to enter the key from the backside of the manual here to activate the key and to receive a license code for GarageSale.

Why is GarageSale 4 a paid update?

GarageSale 4 is probably the most substantial update in the application's history. For the first time since GarageSale's original release in October of 2004 this update won't be free.
Blog: GarageSale 4 hits the streets!

Where can I download older versions?

Visit the Downloads section to download older versions of GarageSale.

The Widget does not work properly?

Please check the following:
• Install the latest widget (Select "Install Widget" from the "GarageSale" menu)
• Make sure "Tracking" is enabled in the GarageSale preferences
• Allow "GarageSaleHelper" keychain access when prompted
• Sometimes restarting the Mac does the trick as well.

How do I customize GarageSale's toolbar?

Just right-click (or CTRL-click) on the toolbar and select "Customize Toolbar..." to add helpful icons like the "Listing Fees" icon or the "Verify Template" icon.

How do I move my GarageSale data to a different Mac?

GarageSale keeps your data in your home directory under Library/Application Support in a directory called "GarageSale". To make your templates and auctions available on a new Mac, this folder must be copied to the corresponding location on the new Mac. Make sure GarageSale is not running on your old or your new Mac while copying this folder to its new location.
Online Manual ›››

Video Tutorials

Watch the GarageSale Basics Video Tutorial to learn how GarageSale makes listing your items on eBay a snap:
Video Tutorial: Basics ›››
(QuickTime Movie, 4:36 min, 31 MB)

Video Tutorial: Installation ›››
(QuickTime Movie, 0:41 min, 3.1 MB)

Video Tutorial: Scheduling Auctions ››› (QuickTime Movie, 0:52 min, 4.1 MB)

Video Tutorial: Revising Auctions ››› (QuickTime Movie, 1:16 min, 7.6 MB)

Video Tutorial: Tips & Tricks ››› (QuickTime Movie, 2:20 min, 16.8 MB)

Online Manual

Browse GarageSale's Online Manual here. A PDF version of the manual can be downloaded here (6.6 MB).

Printed Manual

Cortero Publishing has created a printed version of the GarageSale manual. GarageSale: The Manual

GarageSale User Group

Browse the messages at the very active GarageSale User Group to see who else uses GarageSale and to meet many helpful GarageSale users there. You can use this Yahoo!-group as a forum or as a mailing list.

Lost Licenses

If you have previously purchased software licenses from us and have since misplaced your licenses, you can re-request them at the Lost Licenses section.

Contact

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