Need more features?:FAQ (Frequently Asked Questions)
Click on a question to see the answer.(Show all answers)
How do I install GarageSale Basic correctly?
Just drag and drop the GarageSale Basic icon to your applications folder (or wherever you want) to install the application on your hard drive.
Don't start GarageSale Basic directly from the installation disk image!
Why do I have to fetch a token at the eBay site?
GarageSale Basic is a certified eBay client. The only way for certified clients to add listings for your eBay account is via an access token. On the page you are granting GarageSale this eBay token.
Why do I have to give you access to my eBay account?
You don't give us access to your account at all! eBays authorization page is a little bit misleading on that. When you agree to the eBay page, you give GarageSale Basic access to your eBay account in form of an access token. This access token is securely stored in your Keychain and not shared with anybody, including us. You control what applications can access your Keychain!
What information will GarageSale Basic share with you?
GarageSale Basic will not share any kind of information about your eBay auctions or eBay activies with us. eBays sign-in page is designed also for web based eBay tools, where you token would be transmitted to the tool provider. Using that token a tool provider could manage your account for you and access your eBay information. GarageSale Basic does not share your token with us, so none of your eBay information is shared.
How do I list cars or car parts on eBay Motors?
The eBay Motors site is a different site, like for instance eBay Germany and eBay UK. To list cars or car parts on eBay Motors you have to set the eBay site for your auction template to "eBay Motors" in the General preferences.
How many eBay accounts can I use with GarageSale Basic?
GarageSale Basic supports one eBay account.
I get an error my categories or item specifics are wrong. What now?
You've to update the category data. To do so open the GarageSale Basic preferences and update the categories in the Categories tab. (Make sure the right eBay Site is selected in the GarageSale preferences>General.) If you'll be prompted you're using the latest category version click on "Download anyway". Back in Template mode check your attribute sets/categories of your template in question.
Is GarageSale's free image service really free?
Absolutely free! You can upload up to 20 images per auction with this service for free. (Auctions with a 'Good Till Canceled' duration are not supported by this service.)
Will GarageSale Basic scale down my photos to the right size automatically?
Yes. GarageSale Basic automatically resizes your photos to the maximum size supported by eBay, if you are using eBay's Picture Service for image storage. If you are using GarageSale's free image service you can specify the image size in GarageSale's Basics preferences window.
I get an error concerning my "Authorization Token". What now?
eBay tokens expire automatically after a period of time. To refresh your token, select your account in GarageSale Basic's Peferences, click on Accounts, and click on "refresh token".
Online Manual ›››
Online Manual ›››
I get this error "10007 Internal error to the application". What now?
This error is returned by eBay when there is something wrong with their servers. Most likey they are installing a new software version on their machines. Usually this messages goes away after some minutes.
When starting an auction I get an error from eBay. What now?
If you don't get a helpful error message from eBay, try to list the exact same auction on the eBay webpage. Sometimes this result in a more informative message than the one eBay provides third party applications like GarageSale with.
Error '240' when I try to upload an auction. What now?
This error is returned by eBay when you're using any word or code that eBay does not allow or there's an issue with your seller account.
You should also check your seller settings on the "My ebay" site at ebay directly. If this won't help try to list the item on the eBay website directly.
Don't miss the error 240 help page! ›››
You should also check your seller settings on the "My ebay" site at ebay directly. If this won't help try to list the item on the eBay website directly.
Don't miss the error 240 help page! ›››
GarageSale User Group
Browse the messages at the very active GarageSale User Group to find already asked question. You can use this Yahoo!-group as a forum or as a mailing list.Lost Licenses
If you have previously purchased software licenses from us and have since misplaced your licenses, you can re-request them at the Lost Licenses section.Contact
You have a feature request, want to ask a question or just want to leave some feedback?Please use our Contact Form.
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