Communicating with Buyers

From GarageSaleWiki

After your item successfully sold, you want to contact your buyer to send payments instructions and keep him or her up to date on the progress of his transaction. With GarageSale you can greatly decrease the amount of time required for these tasks by using customizable e-mail templates.

To send an e-mail to a buyer, select the auction in GarageSale's auction mode. Head over to the transaction section of the auction and select the buyer you want to send an e-mail message to from the transactions table (you can also select multiple transactions for mass mailings from this table). Click the 'Email' button below the table to bring up GarageSale's Send Mail panel:

From the topmost popup menu in the Send Mail panel select the e-mail Message Template you want to use . You can customize then and add new message templates in the Creating Own eMail Templates section.

Specify how you want to send the message from the Send mail using popup menu. Using the 'Apple Mail' message will create a new mail message in Apple's Mail application. This has the advantage of the message being added to your 'Sent Message' folder in Mail for later reference. If you select the 'SMTP Delivery' option the message will get send directly to your buyer without being saved in your e-mail client.

If you activate the Send a copy to me option your own e-mail address will be added to the list of recipients for this message and you will receive it in your inbox.

The Recipients popup menu displays all buyers this message will get send to. Changing the selection in the popup menu will make the message field at the bottom of the panel display the message as it will get send to the selected buyer. If necessary you can make changes to the contents of this field.

Clicking the Send button will send your message to all the selected buyers.